All NNIU items are made to order, which means we begin creating your piece after your purchase. Please allow up to 3 weeks for your order to be crafted and prepared for shipping. You’ll receive tracking information as soon as it ships.

Because each item is made just for you, we do not accept returns or offer refunds. If there’s an issue with your order (wrong item, sizing issue, or damage), please contact us within 7 days of delivery at hr@nniuoffice.com and we’ll do our best to make it right.

You may cancel your order within 24 hours of placing it. After that, your piece is already in production and cannot be canceled.

We offer a range of sizes designed to be inclusive. Size details are available on each product page. If you're unsure about sizing, feel free to reach out before ordering—we’re happy to help guide you.

Yes, we ship worldwide! International orders may be subject to customs fees or import duties, which are the customer’s responsibility.

You’ll receive a confirmation email once your order has shipped, along with tracking details so you can follow its journey to your doorstep.

We’re always here to help. Reach out to us anytime at hr@nniuoffice.com and we’ll get back to you as soon as possible.